Accessibility Services Group Manager - St. Louis, MO

Position Overview and Responsibilities:

The Accessibility Services Group Manager is the primary person responsible for management, preparation and coordination of all technical, human resource, and financial activities for the Accessibility Services Group. The Group Manager plans, schedules, coordinates and conducts assigned work, monitoring work for compliance to applicable Accessibility guidelines and corresponding laws and ensures the overall smooth operation of the department. He or she ensures all assigned personnel are coordinating their roles and activities independently, and with other project participants, meeting quality requirements, operational strategies, and growth goals. The Group Manager is expected to have significant consulting practice experience, technical knowledge, exceptional communications skills, strong leadership, and management experience. The Group Manager must be able to recognize when technical or human resource concerns are developing, which could impact the department’s goals and results. The Group Manager must be able to lead others to proficiency in project management, client scoping/fee development, prospecting, accessibility services and compliance, and general professional skill development.

The Group Manager oversees multiple staff, managing multi-disciplined, complex projects and staff teams ensuring client delivery and company goals for the department. He or she may be willing to both oversee and execute upon the activities of the department and may need to act as the main point of contact with clients. The Group Manager must be talented in leading a team and coordinating with multiple disciplines associated with government projects for ADA Compliance, to include policy, practice, procedures, facilities, parks, public rights of way, and training.

Responsibilities will include but not limited to the following:

  • Oversight of all department planning and outcomes.
  • Manages backlog, utilization of workforce, budget expectations, and profit and loss of the Department
  • Oversight of technology optimization strategies.
  • Responsible for planning, teaming, positioning and strategies to ensure longevity of department services on a national scale.
  • Ability and willingness to step into department to personally deliver on the planning, scheduling, conducting, and coordinating the technical aspects of projects, as required due to workload or staffing demands.
  • Ensure the coordination of the day-to-day operations of professional and technical staff assigned to projects by assigning, monitoring, and reviewing progress and accuracy of work, directing efforts, and providing technical guidance.
  • Ensure the success of collections, project data, QA/QC, and end result deliverables for accuracy and completeness for all projects.
  • Responsible for preparing proposals, budgets, workload projections and invoices, and collecting accounts receivable, as necessary.
  • Effective leader and communicator with team and clients.
  • Manages multiple projects, including budgets and schedules for each.
  • Participates in Client/Agency meetings and resolves project issues.
  • Serves as a representative of the company and its clients at meetings, presentations, and public hearings relative to assigned projects.

Decision Making:

  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results.
  • Signature authority of project forms for agencies, RFQs, RFPs and general submittals.
  • Has responsibility and accountability for the quality, effective execution and financial success of department.
  • Makes decisions on team performance and project issues and implementation of policies and procedures.
  • Communication is required with Regional Operations Manager and Vice President for critical decisions regarding company goals, department goals, budgets, benchmarks and hiring decisions.


  • Bachelor’s degree. (varied disciplines may be considered)


  • Technical expert in all relevant areas of accessibility.
  • Thorough understanding of codes, legal, and design requirements in relevant jurisdictions.
  • Ability to solve complex problems using sound professional judgment, creativity and innovation.
  • Efficient team and project management of multiple concurrent projects.
  • Effective communicator and able to work with and lead teams.
  • Ability to effectively discuss project issues with clients and reviewing agencies.
  • Mastery of project scheduling and meeting deadlines.
  • Proficient in understanding client expectations, budgeting, proposal writing, invoicing and collecting accounts receivable.
  • Proficient in Microsoft Outlook, Word and Excel.
  • Deltek experience, a plus.


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It is the policy of Cole & Associates, Inc. a Missouri Corporation d.b.a Cole Design Group, Inc. in Texas & Arizona, herein referred to as "Cole" not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.